Guarantee and Returns

Satisfaction is guaranteed. Any issues will be fixed. or if you prefer, you can return a new unit for a refund.


If a custom order is made exactly per your specifications, but you have decided in the interim that your preferences have changed, this does not qualify you for a free replacement. We may be able to make changes in the form of a repair order, if they are technically possible.


Obviously we are not handing cash to each other, so in the case of a refund, both the buyer and seller can expect to lose considerable amounts in fees and charges, and a full refund will likely end up being less than you originally spent via credit card or PayPal. This is the cost of banking for both seller and buyer. International sales suffer the most from these lost costs.


Money paid for and spent on shipping is used and gone. If shipping has occured this money cannot come back.

Ready-Made hairpieces may be returned for a refund of the full purchase price, with the following restrictions:

Custom CoolPiece orders: