Email, the best way to communicate:
Response is often within minutes. We have been emailing since day one.
Sorry we have been unable reply to, or send email to, yahoo, msn, aol, outlook, or hotmail addresses from Help@CoolPiece.com due a seemingly unsolvable MX/SPF/DKIM issue. Contact is now permanently changed to: jeffreythebarak+coolpiece@gmail.com
Please also read the info (technical) page first as your answer might be on this site.
Please make sure you include your name in your email as we cannot always deduce it from your displayed email address header.
Note: if your email address is: aol, yahoo, msn, or hotmail, the reply from CoolPiece will have to come from jeffreythebarak+coolpiece@gmail.com. It is still CoolPiece.
Telephone:
CoolPiece owner, Jeffrey, is in the HST zone, that is UTC-10. Telephone help is not offered as we have clients in almost every time zone around the world. Please use email for unlimited information and support.
Mailing Address:
Please send your templates, samples, returns and repairs to this address:
Jeffrey the Barak, 1248 KAHILI STREET, KAILUA, HI 96734, United States
Please note, for the sake of accuracy, stored templates, sample units, and hair color samples will be discarded after three years, or after several uses. We have had issues after using older templates and samples in production.