Contact us

Email, the best way to communicate:

CoolPiece is well known for offering unlimited help via email. Email any questions and we will answer within a day, as soon as daytime arrives to our time zone. Most emails answered within minutes.

Please also read the info pages first as your answer is most likely already published


CoolPiece owner, Jeffrey, is in the HST zone, that is UTC-10. For this reason, telephone help is not practical as we are all awake and asleep at different times. We have clients in almost every time zone around the world. If our Live Chat is offline while you are visiting, please use email as your means of receiving unlimited information and support. For those who just prefer talking to typing, send us a recording via email. We’ll answer from the keyboard.

Mailing Address:

Please send your templates, samples, returns and repairs to this address:

Jeffrey the Barak, 1248 KAHILI STREET, KAILUA, HI 96734, United States